Design of Office Chair: A Quality Function Deployment Approach
نویسنده
چکیده
This paper employs a quality function deployment (QFD) methodology to translate customer requirements into design characteristics to improve the design of an office chair. A factor analysis has been carried out on the responses obtained from a cross sectional survey directed at users through a set of questionnaires. It has been obtained that three factors with twenty two items are loaded with a threshold value above 0.7. Finally, quality function deployment is used to extract important design characteristics satisfying the customer requirements.
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